Q: Who is Re-fill?

Established in 2023, Re-fill is redefining hydration by transforming everyday essentials into a unique experience.

With a focus on design, quality, and personnalization, we create bottles that go beyond function—elevating the way you drink, gift, and present yourself.

Q: Are you a European-based company?

Yes! We are a Luxembourg-based brand, and our bottles are trusted by individuals and businesses across Europe.

📌 What makes Re-fill bottles different?

✔ Designed for performance – Keeps drinks ice-cold and hot for hours
✔ Made from premium stainless steel – Durable, BPA-free, and safe
✔ Premium laser engraving – No fading, no peeling, just long-lasting elegance
✔ A trusted local brand – Already chosen by top businesses & teams

Q: How can I join the Re-fill community?

We love connecting with our customers! You can:
✔ Follow us on Instagram for behind-the-scenes content and special offers
✔ Subscribe to our newsletter to get exclusive updates and deals
✔ Tag us in your photos to be featured

Q: Where are you located?

Our headquarters is in Mondorf-les-Bains, Luxembourg 🇱🇺, but we serve customers across Europe.

Q: How can I contact you?

Email: contact@re-fill.services

Instagram : refill_luxembourg

Q: Where do you ship?

We currently ship to Luxembourg, Belgium, and France. For corporate and wholesale orders, we can arrange international shipping upon request.

Q: How much does shipping cost?

✔ Luxembourg: FREE delivery
✔ International (Belgium, Germany & France): €5 flat rate
✔ Corporate & Wholesale Orders: Shipping costs depend on order size and location—contact us for a quote.

Q: How long does delivery take?

✔ Standard orders: 2-4 business days
✔ Corporate & bulk orders: Delivery time depends on order size—estimated during consultation.

We always aim for fast & secure delivery. If you need an urgent order, contact us, and we’ll do our best to accommodate!

Q: Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email to follow your package in real-time.

Q: What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and American Express for secure online transactions.

Q: Is my payment information secure?

Yes! Our website uses SSL encryption to protect your personal and payment information. All transactions are processed through trusted payment gateways, ensuring 100% secure checkout.

Q: Do you offer installment payments?

Currently, we do not offer installment payments, but we are working on adding flexible payment solutions in the future.

Q: My payment didn’t go through. What should I do?

First, check if your card details are correct and that you have sufficient funds. If the issue persists, try another payment method or contact your bank. You can also reach out to our support team for assistance.

Q: What are Re-fill bottles made of?

All our bottles are made from high-quality stainless steel, ensuring durability, insulation, and safety. They are BPA-free, food-grade certified, and meet European safety standards.

Q: Are Re-fill bottles insulated?

Yes! Our bottles feature double-wall vacuum insulation, keeping drinks ice-cold and hot for hours.

Q: Are the bottles leakproof?

Yes! All our bottles and tumblers are 100% leakproof when the lid is securely closed, except if mentionned otherwise in the product description. (Note: Tumblers are only leakproof when the straw is removed.)

Q: Are your bottles dishwasher-safe?

We strongly recommend hand-washing to preserve the integrity of the insulation and engraving. Avoid soaking the bottle or scrubbing the engraving area too aggressively.

Q: Do your bottles contain harmful chemicals?

No! Our bottles are BPA-free and safe for daily use.

Q: I’m a journalist/blogger. How can I request press materials?

We’d love to share our story! For press inquiries, interviews, or media collaborations, please contact us, and our team will get back to you with all necessary materials.

Q: Do you collaborate with influencers or content creators?

Yes! We’re always looking to partner with influencers and creators who align with our brand values. If you’re passionate about premium hydration, design, and lifestyle, contact us or DM us on Instagram.

Q: I’d like to feature Re-fill Luxembourg in an article/event. How can I get in touch?

For press events, sponsorships, or brand features, please contact our PR team. We’re happy to discuss collaborations that align with our vision.

Q: Can I become a brand ambassador?

We’re working on launching an official Re-fill Brand Ambassador Program. Stay tuned! In the meantime, tag us on Instagram, and we may feature your content.

Q: What if I receive a defective product?

We stand behind our quality. If you receive a damaged or defective item, contact us within 7 days of delivery, and we’ll arrange a replacement. This does not include damage from drops, improper care, or normal wear and tear.

Q: Can I return my order if I change my mind?

✔ Unused items: Can be returned within 14 days if in original packaging.
✔ Customized corporate orders: Non-refundable, as they are made specifically for businesses.

Q: Do you offer wholesale pricing?

Yes! We offer exclusive wholesale rates for retailers and businesses. Visit our Wholesale Program page to apply.

Q: Can I order custom-branded bottles for my company or event?

Absolutely! We specialize in corporate gifting, team branding, and promotional products. Visit our Corporate Orders page to request a quote.

Q: Do you provide discounts for large orders?

Yes! The more you order, the better the pricing. Bulk discounts apply for corporate, wholesale, and event orders.